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IIHM Completes 30 Years, Brings 60 Countries Together to Pledge for the UN SDGs

Kolkata, India – March 24, 2023 – The International Institute of Hotel Management (IIHM) completed 30 years on March 15. As a part of its commemoration, IIHM has announced its pledge to support the United Nations Sustainable Development Goals (SDGs) and bring together 60 countries to join in this effort.

The SDGs are a set of 17 goals that aim to eradicate poverty, protect the planet, and ensure prosperity for all. IIHM recognizes the importance of achieving these goals, and has committed to playing an active role in their realization, especially in the hospitality industry.

Dr Suborno Bose, the Founder and Chief Mentor of IIHM, expressed his enthusiasm for this initiative, stating: “30 years ago, we started a journey to create a world-class institute that could nurture young minds and provide them with the skills and knowledge they need to excel in the hospitality industry. Today, we are proud to have accomplished this mission and to have produced many talented graduates who are making their mark in the industry. But we know that there is still much more work to be done. By pledging to support the SDGs and bringing together 60 countries to join us in this effort, we are taking an important step towards creating a more sustainable and equitable future for all.”

IIHM will be signing MOUs with educational institutes in 60 countries to pledge for the attainment of SDGs by 2030. IIHM has always believed that, for a sustainable future, it is the young who need to be sensitised the most because they are the workforce of the future.

IIHM’s commitment to the SDGs is a testament to its dedication to making a positive impact on society and the world at large. As the institute looks forward to the next 30 years, it will continue to strive towards excellence in hospitality education while also actively contributing to the achievement of the SDGs.

For more information about IIHM and its initiatives, please visit their website at www.iihm.ac.in.

What the Rise of Naureen Shaikh, Bronze Medallist, YCO 2023, Means For Confident Indian Women in the Culinary World

As International Women’s Day approaches, this piece of good news could not have come at a better time. Naureen Shaikh’s impressive achievement of bagging Bronze at the recently concluded International Young Chef Olympiad 2023 in Kolkata—where 53 nations were pitted against each other—is not only a testament to her exceptional culinary skills but also a significant moment for women chefs in the culinary world. Think of it, if you will, as a gender-bending moment, a historic victory for budding women chefs all across the world.

A final-year student of IIHM, Naureen was representing India in the mega culinary competition. An alumnus of Calcutta Girls’ High School, Naureen’s interest in professional cooking began in Class VIII when she opted for Home Science, a subject she stayed with till Class XII. After passing out from school, Naureen joined IIHM in 2020. “I am a COVID batch student,” says Naureen, “Since our industry is totally practical based, I was wondering how we would cope and get the necessary exposure.”

Naureen needn’t have worried, because IIHM is a premier, forward-thinking institute ahead of its time. It ensured that even the batches inducted during COVID received all the training and exposure they required to equip them for a successful career in hospitality. “You will not find the level of exposure you get at IIHM in any culinary institution anywhere in the world,” says Naureen, “The quality ingredients you get here for your practical work, the exposure you get, is unparalleled. With the opportunity for vocational training, you get hands-on experience of how things work in the real world.”

Spending two years as a student during COVID, Naureen remained engaged with activities and culinary and bartending competitions. “I took part in literally all the events that happened from 2020, and I can proudly say that I won each of them,” Naureen reminisces. Her institute recognised her abilities early on and gave her the exposure necessary to bloom and thrive as a chef. Accolades Naureen collected during her college life include Rookie Chef 2020, winnier of the USSEC Competition organised by the US Soy Export Council, SuperChef 2022 and, finally, Bronze at the International YCO 2023.

Prior to the competition, for six months Naureen would spend at least 12 hours at her institute on a daily basis, making the same dish again and again. It’s this meticulous, hardworking approach that held Naureen in good stead through the competition.

To students studying hospitality, Naureen has this to say: “You have made a great decision. Ensure that you work hard, and participate in all the events. You have to make sure you grab the best opportunity possible.”

“Give your everything to the college. Give your 1,000 percent,” she adds, “Work as hard as possible, and try to prove yourself. Once you prove yourself, each and every teacher is going to notice your hard work. At the end of three years you will be astonished at the change in you.”

Studying at a leading hospitality institute has its advantages. Naureen was also able to intern at Domaine de Baulieu, a Michelin-starred restaurant in Auch, France for six months. There cannot be better exposure for a budding chef than that, and Naureen is grateful for the internship opportunity. She returned with three job offers in the bag and plans to take up one of them after she graduates. “This is the exposure you get at IIHM. If you work with dedication, even before completing your course you will have a job offer in hand,” she says.

Naureen beams with pride when she thinks about her YCO achievement. “I was given the opportunity to represent my country in one of the biggest culinary competitions in the world.” For the competition’s final round, all the finalists were required to make two portions of French omelette, four portions of a prawn entree and a dessert. The finalists were judged on innovation, optimum utilisation of ingredients, hygiene and variety of cooking techniques. Naureen emerged with flying colours.

Of course, Naureen could not have achieved this without the support and guidance of her mentors. For YCO 2023, she was mentored by Sudipto Mazumder of IIHM. Sanjay Kak, Director of Culinary Arts, IIHM has this to say about Naureen: “She asks a lot of questions, which makes her a good learner.”

“I would like to thank Dr Bose, Ma’am Bose and IIHM for organising one of the biggest culinary competitions in the world,” says Naureen, “They had the strength and zeal to make an event of this stupendous scale possible. Uniting all these countries together on a single platform is a very big deal.”

Historically, the culinary industry has been male dominated, with women facing various challenges in breaking through the barriers and making a name for themselves. However, Naureen’s success in such a prestigious competition demonstrates that women can achieve great heights in the culinary field. Not only are women capable of excelling in the kitchen, but they can also compete at the highest levels and showcase their skills on a global stage. This is a major boost to diversity and inclusivity in the hospitality industry. Naureen’s success will certainly inspire other aspiring women chefs to pursue their passion, break through stereotypes, and challenge the status quo.

IIHM Global Conference on Women in Hospitality to Celebrate International Women’s Day

The International Institute of Hotel Management (IIHM) organised the first-ever IIHM Global Conference on Women in Hospitality to celebrate International Women’s Day. The event was held on 6th March, 2023 and brought together women leaders and experts in the hospitality industry to share their experiences, insights and challenges. The event aimed to inspire and empower women to take up leadership roles in the hospitality industry and overcome gender barriers and challenges.

The IIHM Global Conference for Women in Hospitality 2023 was IIHM’s way of putting the spotlight on the United Nations’ SDG Goal No. 5 — Gender Equality.

The global conference consisted of six sessions, each focusing on a different aspect of women’s leadership in hospitality. The topics of the sessions were as follows:

Women Leaders in the Hospitality Industry: Overcoming Gender Barriers and Challenges
Female Entrepreneurship in Developing Countries
Women Chefs of Today: Breaking the Male Bastion
Diversity and Inclusion in the Hospitality Industry: Creating a Gender-Neutral Workplace
Role of Women in Promoting Sustainability in Hospitality
Women’s Leadership and Career Progression in the Hospitality Industry

A stellar cast of speakers from around the world shared its views on the riveting and highly relevant topics.

The first session featured women leaders in the hospitality industry who had broken barriers and overcome challenges to reach the top of their organisations. The session highlighted their journey and provided insights on how women can navigate the hospitality industry’s male-dominated environment. Participants included Ms Vita Whitaker, CEO, Whitco Catering and Bakery Equipment Ltd; TV Chef Rakhee Vaswani; Ankita Sheth, Founder, StayVista; and Christine Debouzy, Présidente de l’association Française des Femmes Pilotes. Ms Whitaker said: “Equality stems from within a person. The easiest would be to surround yourself with people who give you confidence and respect, like this powerful panel.” Speaking about the way forward, Ms Debouzy said: “Youth is filled with new ideas. There is a lot of work that is required for having a society which is truly equal. It is the ideas of the youth that can shape the society of the future.”

The second session focussed on female entrepreneurship in developing countries. Women entrepreneurs often face challenges in starting and running their businesses, and the hospitality industry is no exception. The session discussed ways to support and promote women entrepreneurs in the hospitality industry. Speakers included Aditi Handa, Co-Founder, The Baker’s Dozen; Shabnam Haldar, Director, IIHM Pune Campus; and award-winning chef and cookbook author Abhilasha Chandak.

The third session featured women chefs who had broken the glass ceiling in hotel and restaurant kitchens, which have traditionally been dominated by men, and challenged conventional stereotypes. The session highlighted the challenges faced by women chefs and their contributions to the culinary world. “Everybody has to be mindful of the impact of what you say,” internationally renowned pastry chef Sarah Hartnett said during the session, “In any of the best kitchens that I have worked in, we have always had a balance of men and women. Once I don a chef’s coat, I am a chef, not a woman or a man.” Chef Naureen Shaikh, International Young Chef Olympiad 2023 Bronze Medallist, who was also part of the session, said, “I have always been supported by IIHM and through that, I have learnt that gender bias is actually just in the mind. Workwise, a bias cannot exist. If you work hard, you will succeed.” Truly inspiring words those!

Other sessions brought up a host of interesting subjects. If one session focused on the role of women in promoting sustainability in hospitality, another examined the challenges women face in career progression in the hospitality industry. Prominent participants included Mrs Sanjukta Bose, Director and Co-Founder of IIHM and Ms Jyoti Mayal, President, Travel Agents Association of India. Kate Nicholls OBE, CEO, UKHospitality had a progressive and positive take: “Hospitality is a futureproof industry. As a sector there is a tremendous growth in opportunity. The jobs in the industry will evolve with the technology, as the industry is experience-centric. Therefore, it is important that hospitality degrees today teach the skills of the future.”

On the occasion of the conference, legendary hospitality educationist Professor David Foskett said: “Women enrich the workforce. We need to celebrate the role of women in the world of hospitality, and I thank IIHM for organising this conference which in a true sense celebrates the Power of Women.”

Dr Suborno Bose, Founder, IIHM and the force behind the pathbreaking global conference said, “The speakers today included the most illustrious and successful women of international repute in the hospitality industry. Following the United Nations’ theme of International Women’s Day of DigitALL: Innovation and Technology for Gender Equality, IIHM has focused on Sustainability and Technology for providing a strong platform, where women can choose a career off the beaten path and join the world of International Hospitality.”

The IIHM Global Conference on Women in Hospitality 2023 emerged as an excellent platform for women leaders, experts, and aspiring professionals in the hospitality industry to come together, share their experiences, and learn from each other. The event was attended by several prominent personalities in the hospitality industry, including chefs, hoteliers, and entrepreneurs. Going forward, the event will inspire and empower women to take up leadership roles in the hospitality industry and break gender barriers.

The IIHM Global Conference on Women in Hospitality is a significant step towards promoting gender diversity and inclusion in the hospitality industry. The conference will help create awareness and highlight the contributions of women in the hospitality industry, as well as inspire more women to take up leadership roles.

About IIHM:

The International Institute of Hotel Management (IIHM) is a leading hospitality education institution in India, offering undergraduate and postgraduate programmes in hospitality and hotel management. The institute has campuses in several cities in India and abroad, as well as partnerships with leading hospitality institutions worldwide. IIHM has a strong commitment to promoting gender diversity and inclusion in the hospitality industry and has been recognised as one of India’s best hospitality education institutions.

International Food Festival Celebrates Azerbaijan’s Victory at the IIHM Young Chef Olympiad 2023

New Delhi, India – The International Institute of Hotel Management (IIHM) organized an International Food Festival at the Azerbaijan Embassy in New Delhi on 17 March 2023, to celebrate the victory of Azerbaijan at the 9th International IIHM Young Chef Olympiad (YCO). The event showcased cuisines from all the countries that participated in the YCO finale, giving guests a taste of the world’s best culinary creations. It was co-hosted by HE Dr Ashraf Shikhaliyev, the Ambassador of the Republic of Azerbaijan, and Dr Suborno Bose, Founder & CEO of IIHM and Chairman of YCO.

The International Food Festival was attended by ambassadors from different embassies, as well as representatives from the culinary world. The menu for the evening featured dishes that were created by the talented young chefs who participated in the YCO competition. From tantalizing appetizers to mouth-watering main courses and delectable desserts, the International Food Festival had something for everyone.

The International Food Festival was not just about food. It also featured cultural activities by IIIHM students and a special performance of the national dance of Azerbaijan by a dance group arranged by the embassy. The guests were enthralled by the performances and appreciated the efforts put in by the students and the embassy.

Speaking about the International Food Festival, Dr Suborno Bose, Chief Mentor and CEO of IIHM, said, “We are proud to organize an event that not only celebrates the victory of Azerbaijan but also brings together different cultures and cuisines. The International Food Festival is a platform for young chefs to showcase their talents and for guests to experience the best of the culinary world. We are delighted to have had the opportunity to collaborate with the Azerbaijan Embassy to make this event a success.”

The International Institute of Hotel Management (IIHM) is a premier institute that provides hospitality education in India. The institute has campuses in Kolkata, Delhi, Pune, Bangalore, Hyderabad, and Jaipur.

The IIHM Young Chef Olympiad (YCO) is a prestigious global competition that brings together young chefs from around 60 countries to showcase their skills and creativity. The competition is organized by IIHM and has become a popular event in the culinary world.

The International Food Festival organized by IIHM and the Azerbaijan Embassy was a celebration of culinary excellence and cultural diversity. It provided an opportunity for guests to sample some of the best dishes created by young chefs from around the world, and also enjoy cultural activities that highlighted the unique traditions and customs of different countries.

UNWTO Secretary-General inaugurates IIHM Global Centre for Tourism and Research on World Tourism Day 2021

A grand celebration on the online platform was organised for World Tourism Day 2021 by the International Institute of Hotel Management (IIHM). On September 27th, 2021, IIHM played host to a number of eminent hospitality professionals and personalities in India and the world. The day was extra special for the institute as the much-awaited IIHM Global Centre for Tourism and Research was inaugurated on this special day.

The UNWTO Secretary-General, Zurab Pololikasvili, addressed IIHM on the occasion, “We celebrate as the world cautiously reopens to travel. Now is the time to recognise our sector’s essential role as a vision of sustainable and equal development. The theme for World Tourism Day 2021 is Tourism for Inclusive Growth. We highlight the value of everyone involved in tourism, both visitors and the visited.”

Reiterating the Secretary-General’s ideas, Anita Mendiratta, Founder and President of Anita Mendiratta & Associates and Advisor to UNWTO Secretary-General said, “The global pandemic has forced us to focus on how to make a stronger tourism community in future. There are four reasons for this. Travel and tourism are important to small and medium enterprises. In the pandemic, many businesses had to shut down because they could not survive. We also have the youth level, who have been forced to look for jobs in other sectors. IIHM and the education community need to re-inspire the youth to get them to realise that this is one of the most remarkable professions. We need to make the youth feel valued, protected, engaged and supported. Then we talk about women. Eighty per cent of travel and tourism businesses are in the SME sector and 50 percent of those come through women’s employment. Finally, we have to focus on environment. Sustainable tourism development must be environmental. We need to protect everything that Nature has given us.”

Padma Shri Sanjeev Kapoor turned the focus of inclusivity towards food. “Tourism is not just transportation of one person to another, it is an experience and meeting of minds and souls. This year’s theme of Tourism for Inclusive Growth, focusses on the need to celebrate food. In the next 20 years, is time for the east and we have to start working on it now. The pandemic has taught us that we cannot wait, we have to take any corrective measures in form of environment or ourselves or in tourism or in food. The power that India can provide to food is unthinkable. We have put a lot of focus on food, specially on healthier food. Therefore, we must bring inclusiveness and sustainability in food in every step.”

The tourism industry will undergo a sea change and Dr Suborno Bose, Chairman and Chief Mentor, IIHM, emphasized on how the IIHM Global Centre for Tourism and Research will help to brace the changes. “Tourism in the post-Covid 19 era will be very different. Guest sentiment will be far different than what it was before March 2020. There will be emphasis on health and hygiene, guests will primarily be concerned about hygiene of the premises and the people associated with the industry. Students and professionals associated with the Tourism and Hospitality industries must be prepared to brace the changes and move ahead and the IIHM Global Centre for Tourism and Research is going to help them in every way possible.”

Prof David Foskett, MBE, Hospitality lecturer and author, added, “Tourism helps humanity to understand other cultures and people throughout the world. We need research, because post-pandemic, world will not be the same in terms of customer service. These are things that need research. Tourism has lots to offer and research will help us to understand how to overcome the problems and obstacles in the future.”

IIHM Hosts Biggest Hospitality E-Conclave on Leadership with 140 Hospitality Professionals from Across the World

Eight power-packed speeches, eight electrifying Edtalks or discussions and 140 hospitality icons from across the world. The international hospitality fraternity has geared up to share and experience this global extravaganza at Eightex: Hospitality Industry’s biggest and prestigious global e-conclave on leadership. Hospitality leaders and icons from across the world will join to share and discuss their thoughts, ideas and experiences on Hospitality in the New World Order at this unique online event organised by the International Institute of Hotel Management (IIHM) on 9th July, 2021.

With new trends, ideas and innovations emerging in the pandemic-stricken world, Eightex aims to bring forth trendsetting ideas to the table that will both help and inspire others who are in the industry to move ahead with confidence and hope. The theme of the e-conclave is Hospitality in the New World Order. The event is scheduled to take place through the entire day as the distinguished speakers will join in from time to time to present their thoughts and ideas on what is new, fresh and the way to survival in the post- Pandemic world.

The schedule includes several keynote addresses alternating with panel discussions on various topics related to the hospitality industry. Each individual speaker will be allowed to speak for 8 minutes only. Starting from Culinary Trends in the New World Order to Innovative technology in the Hospitality business in the New World Order, to Stress Management and Sustainability in the New World Order, the e-conclave aims to focus on all aspects of this dynamic industry that has turned a new leaf in this New World Order. “As the world is gradually returning to normal in this post-pandemic phase, we want to spread the message of hope and positivity through Eightex. This is a unique event organised by and for the hospitality industry that will bring forth various ideas and innovations of the industry in the post-pandemic world. I think it will be a treat to listen to these great personalities share their experiences and ideas of how they have turned around and faced the pandemic and have brought the industry back to life. Their innovations will also inspire others to follow their footsteps,” said Dr Suborno Bose, CEO, IIHM and Indismart Global Worldwide.

The exhaustive list of iconic hospitality leaders and personalities of the world. Some of the names include Mike Berthet, MD at Aquasea Ltd, Dr Zenobia Nadirshaw, Consultant Clinical Psychologist and Trustee member of International Hospitality Council (IHC), Chef Enzo Oliveri, celebrity chef popularly known as The Sicilian Chef, Kush Kapoor, CEO, Rosette Hotels and Resorts, Anita Mendiratta, Global Advisor and Author, Tourism and Development, Special Advisor to Secretary General UNWTO, Chef Joel Basumatari, popular chef and founder of Smokey Joe’s, Zorawar Kalra, founder of Massive Restaurants Pvt Ltd, Deepak Ohri, CEO, Lebua Hotels and Resorts, AD Singh, Founder and MD of Olive Group of Restaurants, Michelin-star Chef John Wood, Co-founder of Kitchen Cut, Chef Stuart Littlejohn, Executive Chef of the prestigious Oxford and Cambridge Club and many other eminent hospitality personalities from across the world. Prof David Foskett, author, professor and Chairman of IHC said, “It’s a pleasure to be a part of this massive congregation of iconic hospitality professionals from around the world. I think the thoughts and ideas that will come across at this e-conclave will only bring more hope and positivity to other fellow hospitality professionals of the world and we are all set to see new things emerging in this new era to come.”

IIHM Confers First Ever Teachers Peace Award 2021 to Teachers of Afghanistan

In a unique celebration of teachers and educators from across the world, the International Institute of Hotel Management (IIHM) along with the International Hospitality Council (IHC) felicitated the brave teachers of Afghanistan on the online platform. The first ever Teachers Peace Award 2021 is another pioneering initiative by IIHM under the Teacher’s Day Awards held by the institute every year.

In view of the adverse conditions in Afghanistan, IIHM decided to felicitate the teachers in private schools in Afghanistan who have worked hard to recover and keep the education system in place despite huge challenges.

IIHM Teachers Day Awards 2021 has been assigned a theme, ‘Because Teachers Make Difference’, that aims to salute teachers for their efforts to combat odds and keep the flame of education burning. Teachers in Afghanistan, today, are working hard to keep the torch of education lit in their country and for that are having to face enormous challenges.

The first ever event of the type garnered substantial response from institutions and teachers in Afghanistan. Thirty teachers from several prestigious institutions like Sofia Private School, Ahmad Shah Abdali Private High School, Shams London Academy and Mushtaqbil-e-Naween Private High School accepted the Teachers Peace Award 2021 and expressed their gratitude to India and IIHM. The teachers were enthusiastic and felt motivated at receiving this special honour from IIHM. The institute also extended assistance to teachers in Afghanistan to improve quality of education in the country. Ten courses will be offered to students of Afghanistan absolutely free of cost.

Dr Suborno Bose, Chairman and Chief Mentor, IIHM, said on the occasion, “We salute the teachers of Afghanistan who, despite the difficult situations, have never let education stop even for a day. We are all proud of each one of these teachers who have set an example to the world. They have proved that there is no force that can stop education.”

Prof David Foskett, the Chairman of International Hospitality Council (IHC), said, “Teachers in Afghanistan are pillars and role models to students. They are caring, show empathy and share their knowledge and change people’s lives. They can influence young people for the good and it is definitely a great honour that IIHM and IHC are giving to teachers of Afghanistan.”

Career Tips for Students Planning to Become a Successful Hotel Manager

It goes without saying that hotel managers play a key role in maintaining the long-term profitability and success of a hotel. Regardless of the operational size of the hotel, hotel managers need to work with different departments to provide unparalleled guest satisfaction.

So, what does it take to be a successful hotel manager? Read the tips below:

1. Get quality hotel management education

Being a successful hotel manager starts with getting high-quality education. Remember, there are no shortcuts to being successful in the hospitality industry. It’s through a quality hotel management education that you can learn all the necessary hospitality skills.

IIHM is preferred by aspiring students as it’s one of the best colleges for hotel management in India. Our mission at IIHM is to ensure every student embarks on a bright career path through the quality education we provide. Learn more about our courses at http://iihm.ac.in/admission-procedure/.

2. Build your team the right way

Each member in your team counts when it comes to improving the services provided by the hotel. Just like successful hotel managers do, make sure to be frank and friendly with your team members to build more trust and coordination for efficient everyday executions.

3. Gain experience in the industry

It takes years of training and experience in the hospitality industry that leads to becoming a successful hotel manager. The initial years call for careful observation and focus on the different aspects of the business such as hotel services, handling guests, and training staff.

4. Cultivate your leadership skills

Hotel employees look up to their managers for advice and work management. An effective manager assigns work to the right employees at the right time and knows crisis management.

5. Upgrade your skills every now and then

The hospitality industry favours and rewards those who upgrade themselves by consistently learning new skills. Apart from identifying problems and resolving them to ensure smooth operation, successful hotel managers achieve success by surpassing competitors through implementation of new trends and developments in the hospitality industry.

6. Learn to be organised

By being organised, you not only schedule your tasks and complete them efficiently but also set an example for your team members. But at the same time, you, as a responsible hotel manager, need to be prepared for tackling emergency situations as well.

7 Things to Know Before Joining Hospitality Industry

If the idea of pursing a fun and exciting career path filled with creativity and opportunities to grow excites you, then choosing hotel management is the right decision for you.

Here we present 7 interesting facts that you should know before embarking on a journey into the ever-exciting hospitality industry:

1. Diversity and endless opportunities define the hospitality industry

There are varied job roles and opportunities in the hospitality industry. Also, when you are a part of the hospitality industry, you get the opportunity to work in a multi-cultural environment.

2. No mundane routine

9 to 5 job is no fun as you have to stick to the same routine every day. However, it’s not the case when you work in the hospitality industry. Hospitality employees get to enjoy a mix of work type and hours. This way, their everyday routine is not mundane.

3. Great perks

Hospitality/hotel management is one of the few industries/sectors where employees enjoy great perks. For example, if you work in a reputed hotel, you can have the opportunity of meeting celebrities and other popular personalities who come to stay at the hotel.

4. Opportunities to work overseas

The hospitality industry offers the professionals numerous opportunities to travel overseas and work abroad. The skills you learn in your college and job can get you to places when working in this industry.

5. Learning hospitality skills is fun

Unlike other educational courses, hotel management is fun and exciting to pursue. Hotel management students get to learn the necessary culinary and housekeeping skills that are highly valued in the industry.

By enrolling in a reputed hotel management college, you can embark on a bright career. IIHM is one of the top hotel management colleges in India. Our faculty members consistently work hard to ensure aspiring students learn all the necessary skills, cultivate them as their strengths, and excel in their hospitality career paths. Learn more about us at http://iihm.ac.in/about/.

6. Fast growth

Unlike most other industries where growth can be slow or stagnant, hospitality employees enjoy fast and lucrative growth. The more skills you learn and refine them, the faster will be your career growth.

7. You make people’s day

Whether your job responsibility is in the hotel’s kitchen or in the reception (front desk), your primary responsibility is to achieve exceptional guest satisfaction.

What Makes a Restaurant Manager Great?

Successfully overseeing an entire restaurant is one feat, and highly effective restaurant managers effortlessly achieve it. How? And what makes a restaurant manager great?

Below are the answers to these intriguing questions!

1. Great restaurant managers respect their staff

Great restaurant managers know how to respect their staff. In fact, this trait is common to all great leaders. High effective restaurant managers treat their staff as their peers and motivate them to provide the best services to guests, which further helps boost the credibility of the restaurant.

2. Great restaurant managers set the culture

Managers can make or break a team. Great restaurant managers set the right work culture that includes the right mix of work ethics, teamwork, and rewards/appreciation. Great restaurant managers are clear about what they expect from the team.

Working under highly effective managers is always fun as the work culture they set isn’t monotonous.

3. Great restaurant managers reward team members/staff

Great restaurant managers reward team members for the extra effort they put in to deliver the best customer service. Successful restaurant managers aren’t always work-oriented; they throw parties and reward team members as an appreciation for their hard work.

4. Great restaurant managers communicate effectively

Highly effective restaurant managers use positive communication to ensure efficient workflow within the team members. All leaders, including restaurant managers, use constructive criticism to help their team members improve further.

Clear communication also helps restaurant managers precisely solve problems which otherwise may impair workflow and result in poor customer service.

5. Great restaurant managers are planners

Highly effective restaurant managers start each day with a plan and a goal. In fact, preparing the day’s plan is essential to ensuring smooth workflow as new tasks can unexpectedly pop up in a restaurant. Without a plan, the team can lose the track.

6. Great restaurant managers prioritise customers/guests

Highly effective restaurant managers prioritise customers over everything else. They are deeply focused on improving customers’ experience in the restaurant.

7. Great restaurant managers set an example

Highly effective restaurant managers set the tone for the rest of the team members; they are the first to arrive and last to leave. Successful restaurant managers motivate their staff by setting examples.

At IIHM, our hotel management course includes teaching the students important skills that will help them succeed in their career.

Become a successful restaurant manager by pursuing a hotel management course at IIHM

Want to become successful in the hospitality industry? Learn all the key skills to achieve your goal by pursuing a hotel management course at IIHM. Learn more about hotel management course and fees here http://iihm.ac.in.