The hospitality industry rewards passionate and creative people. If you are pursuing your career in the hospitality industry, then your success counts on more than determination.
Here are 15 (secret) techniques to master for success in hospitality management:
When studying hotel management:
1. Guest satisfaction
Keeping the guests happy and satisfied is the bread and butter of any hotel. As a hotel management student, you have to learn the skills to deal with guests including politeness, care, and attention to details.
2. Be open to internships
It is through internships that you get the opportunity to get a hands-on experience.
3. Participation in culinary events
Participating in culinary events/competition helps you gain real-life experiences and people skills.
4. Building good rapport with teachers/mentors
Your college years are the best time to learn as much as you can. Get close with your mentors to learn the real skills from them.
When you start working (after getting placed):
5. Remember guest names
Guests feel truly welcomed and appreciated when you call them by their names.
6. Body language matters
Correct body language cues such as eye contact and smile are important for a positive interaction with the guests.
7. Gratitude serves best
Expressing gratitude to guests by thanking them make them feel appreciated and valued.
8. Smile when on the telephone
All successful hotel managers have a common trait, they smile when talking to guests over the phone.
9. Strong greetings
There’s no better way to make guests feel welcomed than to greet them with lines such as, “Hello, how was your day?”
10. Pet service
Guests appreciate it when their pets are taken care of during their stay in the hotel.
11. Recreational games for kids
Often, kids get bored during their stay with their parents at the hotel. Successful hotel managers include recreational games and activities for kids to keep them entertained.
12. Offer surprises to regular guests occasionally
Regular guests love when they are offered free upgrades to suite-style rooms.
13. Record guests’ preferences
Recording guests’ preferences help in tailoring services such as favourite food items, and room and amenity choices.
14. Celebrate special occasions
Celebrate special occasions such as birthdays and wedding anniversaries of guests.
15. Keep elevator floor clean
Cleanliness in elevator floors is an important concern. Make sure you train the staff to clean them occasionally.
Pursue a rewarding career in hospitality management by joining IIHM
The world of hospitality management welcomes you with wonderful career prospects! Join IIHM and pursue a hotel management course to be part of the rewarding and growing industry. Learn more about our hotel management course and fees at http://iihm.ac.in/admission-procedure/.
